Support
Frequently asked questions
What LotStudio AI does, how vehicle integrity works, and how exports come back.
What it does
Product
What does LotStudio AI actually do?
It replaces the background of a vehicle photo with a studio backdrop you pick. The vehicle in your shot stays exactly as photographed.
What does it not do?
It does not retouch, recolor, reshape, or otherwise modify the vehicle. It does not add or remove parts, badges, or trim. It only swaps the background.
Which backgrounds are available?
Studio White, Studio Gray, Showroom, Outdoor Lot, plus a few photoreal scene presets. Group plans can request custom backdrops.
Can I see results before I export?
Yes. Every job lands in a review grid where you can approve or reject individual results before exporting.
Guarantees
Vehicle integrity
How do I know the vehicle was not changed?
Every export includes per-image audit metadata that verifies the vehicle pixels in the output match the source photo within strict tolerances.
What about badges, model names, and trim?
Untouched. Badges, emblems, model names, and trim shapes are preserved as they appear in your photo.
Wheels, ride height, and stance?
Preserved. We do not modify wheels, tires, or how the car sits in frame.
License plates and dealer stickers?
Left as you photographed them. If you want them removed, do it before upload — we do not edit the vehicle.
Day to day
Operations
What file formats do you accept?
JPG and PNG, up to 25MB per file.
What format do exports come back in?
A single ZIP archive containing one image per approved job plus a per-image audit file.
What is inside the ZIP?
The processed images named to match your source files, and a manifest with audit metadata for each image.
How long does a batch take?
Most batches process in seconds per image. Larger batches stream into the review grid as they finish.
Still stuck?
Ask us directly
If your question is not here, send it over. We reply within one business day.